Nsombi Jaja is the President of Quality Management Consultancy Inc. USA., a consulting practice assisting the business community in the areas of strategic management, quality management, change management, leadership development and customer experience management. She is a certified John Maxwell Speaker, Coach and Trainer. She is a certified project manager (PMP), a certified change management professional (CCMP) and a certified management consultant (CMC) and a certified Balanced Scorecard Professional. She is a certified ProNet trainer through Caribbean Export Development Agency for Quality Management, Business Strategy, Resource Management, Energy Management and Knowledge & Information Management. She is Chairman of the Jamaica Customer Service Association and President of the Caribbean Institute of Management Consultants (CIMC).

Nsombi received her training in quality management through two fellowship awards from the United Nations and the Government of Japan and one fellowship award from the Government of Sweden. Foundation training in Quality Management was provided by the Juran Institute Inc. USA. She has served as presenter and moderator on several conferences. She has been rated by Joe DeFeo, CEO of Juran Institute as being on par with any member of the ‘A’ list of Juran Institute’s consultants.

Nsombi holds a BSc. in Chemistry & Applied Chemistry from University of the West Indies, Mona (U.W.I.), the MBA from the University of the West Indies, Cave Hill and the Doctorate in Business Administration (DBA) from the University of Phoenix. She is a certified personal coach. She serves on the Board of the School of Graduate Studies of the University of the Commonwealth Caribbean (UCC) and the International University of the Caribbean. She lectures MBA students in Quality Management and Transformational Leadership.

Florence Nuamah Agyei is the Director of Human Resources at the Ghana Grid Company Limited (GRIDCo). She is responsible for the strategic delivery of all human capital interventions to enable the organisation to meet its mandate. Florence joined GRIDCo from the Data Protection Commission where she consulted for the World Bank as their Director Human Resources, Finance and Administration. She has over 28 years extensive experience in HR and Organisational Development from the United Kingdom and Ghana having worked in various leadership roles in UK as Head of People and Organisational Development at the College of Policing, England and Wales among others.

She holds an MSc. Degree in HRM and LLM in Employment Law. She is also a chartered Fellow of the Chartered Institute of Personnel and Development (FCIPD) and a member of the British Psychological Society. She has recently qualified as ACMP certified.

Since January 2017, Mr. Smitherman has served as President and principal attorney of Barry Smitherman, P.C., a law firm specializing in water, electricity and natural gas, and as the managing partner of Smitherman + Associates, L.P., a firm providing consulting services to energy infrastructure-related entities. Mr. Smitherman is also an adjunct professor at The University of Texas School of Law where he teaches courses in Texas energy law. He previously served as a partner in the energy regulatory practice at Vinson & Elkins LLP, an international law firm, from March 2015 to January 2017. He previously served on the Railroad Commission of Texas (RRC), a state agency that oversees the oil, natural gas, coal mining, pipeline and natural gas utility industries in Texas, from July 2011 through January 2015, including as chairman of the RRC from February 2012 to August 2014. Mr. Smitherman also served on the Public Utility Commission of Texas (PUCT), a state agency that regulates the electric, water and landline telecommunications industries in Texas, from April 2004 through July 2011, including as chairman of the PUCT from November 2007 through July 2011. During this time period, Mr. Smitherman served two terms on the U.S. Department of Energy Electricity Advisory Committee, including as chairman of the Transmission Subcommittee, on the Board of Directors of the National Association of Regulatory Utility Commissioners (NARUC), including as chairman of its Gas committee and a member of the Energy Resources and the Environment committee, on the Electric Reliability Council of Texas (ERCOT) Board of Directors and on the regional state committee of the Southwest Power Pool (SPP). Prior to public service, Mr. Smitherman spent 16 years as an investment banker, holding leadership roles with First Boston, J.P. Morgan Securities and Banc One Capital Markets (as Managing Director and National Head of Public Finance). Mr. Smitherman currently serves as Chairman of the Brookwood in Georgetown Board of Directors, a non-profit organization which provides work, housing and artistic opportunities to special needs adults. He received his J.D. from The University of Texas School of Law, his M.P.A. from Harvard University, and his B.B.A. summa cum laude from Texas A&M University. - See more at: https://www.centerpointenergy.com/en-us/corp/pages/meet-the-board-of-dir...