Distribution is the term used to describe the lower voltage system that moves energy from the high voltage transmission system to the end-user consumers. Distribution utilities have the mandate to provide reliable, affordable, and efficient electricity to their consumers and they are often the only point of contact that people have with the energy sector. Distribution utilities are also responsible for metering customers electricity usage, preparing the bill and collecting payment. EUPP works with our partner countries to provide capacity building and best practices in addressing issues such as management training, distribution grid modernization, customer billing and metering, reducing energy losses in the distribution system, reducing revenue losses from theft and inaccurate billing, safe work practices, and substation operation and maintenance procedures.

Improving Utility Management

EUPP provides capacity building to utility management to strengthen their ability to reduce costs, improve the corporate infrastructure, identify processes for improved performance and positioning the utility to be more sustainable in the long-term. EUPP has helped partner countries with training their employees in leadership and institutional organization, portfolio and project management, contract and change management, risk management, and overall business innovation.






Smart Meters/Automated Metering Systems (AMI)

Smart (digital) meters are used by utilities to record electricity usage in near real-time, instantly detect outages, and enable two-way communication between the consumers meter and the utility. These smart meters are increasingly replacing analog meters throughout the world because they allow the distribution utility to provide automated system monitoring and options forĀ customer billing. Smart meters can assess and address maintenance issues that could lead to inaccurate billing, provide data that can be used to increase energy efficiency in homes and commercial spaces, and facilitating the integration of renewables and battery storage. EUPP activities focus on helping partner countries achieve the benefits of AMI through proper planning, contracting procedures, and project implementation practices.





System Maintenance and Operations

One of the most urgent challenges facing EUPP countries is an insufficient level of professional skills, knowledge and experience among technicians and engineers operating and maintaining the system, which leads to substantial economic and sometimes human losses. EUPP works with partner utilities to provide training courses on the knowledge and skills needed to perform electrical operations and maintenance efficiently and safely.


Loss Reduction

Loss reduction programs within utilities are utilized to reduce energy and revenue losses by addressing both technical and non-technical losses. Technical losses are often attributed to faulty equipment, meters, and poorly constructed and designed distribution system while non-technical losses refer to billing, customer service, collections, and theft issues. EUPP helps partner utilities develop appropriate the policies, procedures, and practices required to implement technical solutions that reduce losses and improve the efficiency and profitability of their operations.





The Energy Utility Partnership Program (EUPP) is supported by the U.S. Agency for International Development (USAID) Bureau for Development, Democracy, and Innovation (DDI) and implemented by the U.S. Energy Association (USEA). EUPP works around the world to promote energy security, clean energy access, and capacity building to achieve self-reliance. The contents of this webpage are the sole responsibility of USEA and do not necessarily reflect the views of USAID or the United States Government.