POSITION: Program Coordinator - Membership

CLASSIFICATION: Non-Exempt

DEPARTMENT: Administration

SUPERVISOR: Program Manager

This position has primary responsibility for coordinating USEA’s General Membership program. The successful candidate will be an energetic self-starter with strong problem-solving skills. The position also demands collegiality, flexibility and teamwork skills. The program coordinator will design and implement tactics and strategies aimed at retaining current members and acquiring new members; assists with other annual giving programs as applicable.

KEY ACCOUNTABILITIES

• Spearheads yearly membership targets to help meet or exceed budget goals.
• Coordinates membership recruitment, retention, and renewal efforts.
• Strategizes with the President to develop membership promotions and materials and assists with execution of member events.
• Responsible for initial new member communication.
• Answers inquiries by e-mail, regular mail and telephone; provides follow-up as necessary; logs all calls—from response to resolution—in membership software application.
• Handles appropriate administrative duties for the department, including filing and following up with communications to members.
• Assists with recruitment of potential members by attending and presenting membership opportunities at corporate events.
• Attends and staffs, as part of a broader Development Team, events and functions throughout the year.
• Performs other duties as assigned or required by supervisor or the President.
• Is able to perform duties in the USEA office in Washington DC.

RELATIONSHIPS

• Reports to the Program Manager.
• Interacts regularly with members and potential donors to ensure membership maintenance and satisfaction.

EDUCATION AND EXPERIENCE

• Bachelor’s degree required.
• 2 years of administrative support experience required. Experience coordinating a membership program for a charitable non-profit organization preferred.

SPECIALIZED KNOWLEDGE, COMPETENCIES AND ABILITIES

• Strong computer skills, including familiarity with the Microsoft Office suite (Word, Excel, etc.)
• Detail-oriented, with strong organizational, analytical, and planning skills.
• Excellent communication and customer service skills, both written and verbal.
• Ability to work under tight deadlines in a fast-paced environment.
• Experience with marketing efforts and promotions preferred.
• Proficiency in membership software or platforms for managing membership databases and generating reports.

COMPENSATION AND BENEFITS

• PAY RANGE IN WASHINGTON, DC
• Exact compensation may vary based on skills, experience, and location.

BASE SALARY

• $52,000 - $84,000
• 35-hour work week (5 days/week; 7 hours/day)

ADDITIONAL COMPENSATION AND BENEFITS

• Annual Performance Bonus (discretionary)
• Overtime (as necessary)
• Paid Holidays
• Accrued Paid Time Off

FEATURED BENEFITS

• Medical insurance (funded entirely by employer).
• Dental insurance (optional and entirely funded by employee).
• USEA Profit Sharing Plan. USEA provides a vesting profit sharing plan, whereby 10% of eligible salary is contributed annually.
• 403 (b) – (optional and funded by employee).
• Life insurance, short-term and long-term disability coverage.
• Liberal remote work policy at the discretion of Program Manager.

APPLICATION INSTRUCTIONS

• To apply for this position, please submit the following documents in a single PDF file to [email protected]
• Cover Letter
• Resume
• 3 Professional References