Lagos, Nigeria – Utility executives, regulators and ministry officials from more than thirty-five organizations gathered in Lagos to participate in a regional workshop funded by USAID and Power Africa.. The three-day conference, held at the National Power Training Institute of Nigeria (NAPTIN)  Akangba Regional Training Center, focused on best practices in collections, billing, smart meter integration, theft reduction, employee engagement and customer service.  Participants from Nigeria, Benin, Burkina Faso, Cote d’Ivoire, The Gambia, India, Niger, the Philippines, South Africa and the United States met with their peers and subject matter experts to discuss strategies to improve distribution utility performance.  The presentations covered a range of issues including reduction of technical losses, employee performance, community engagement, combatting pilferage, pre-paid metering and smart grid applications.