The Business Process Management Facilitator will assist and lead the selected companies through the business process changes associated with the implementation of a chosen project and:

• Provide consultation to up to five overseas utilities, each having a Business Process Innovation Team with five persons per utility, including one Team Leader, for a total of up to 25 overall participants.  Each utility will identify one Business Change Champion from their leadership to serve as a liaison with top management, celebrate successes, and help resolve any issues that need to be elevated.
• Meet online one to two times per week with each of the five participating utilities Business Process Innovation Teams.  Where it is deemed appropriate and efficient, the facilitator can conduct combined utility meetings where common topics are covered. This schedule may change depending on the project requirements and status but on average the overall maximum weekly meeting hours should not exceed twenty (20) for the 5 utilities.
• Work with the five utilities to explain the responsibilities and skills needed to be a utility Business Process Innovation Team member and provide guidance to the utilities in the selection of their teams.
• Three additional meetings are planned to provide the participating country utilities with all essential information needed to identify their teams and projects.  Those meetings are the Team Development Meeting, Project Implementation Meeting, and the BIP Conference. These are virtual meetings that the Business Process Facilitator will participate in and will be called upon to lead some discussions.
• The facilitator will help organize and participate in the virtual BIP Conference, a series of presentations for senior executives from participating utilities, along with U.S. and USAID partner country participants, to provide an overview of the importance of business processes, ensure overall understanding of the project direction, and gain utility commitment. The BIP conference will be a series of four, two-hour meetings; two each week for two consecutive weeks.  The facilitator will be required to participate in the meeting preparation, scheduling, and delivery of content.
• Promote critical thinking, reflection, and use ideation techniques to quickly generate, develop, and test new ideas.
• Facilitate thought-provoking discussions and ask engaging questions of participants to challenge participants to apply new learning to current organizational challenges.
• Communicate with and lead participants to develop an action plan for business process issues associated in their companies.
• Help USEA choose a certification process to certify up to 5 team members per utility in business process innovation, and ensure participants have the opportunity to properly prepare for the exam.

Qualifications:

• Extensive experience as a Business Process expert
• Business Process Manager (BPM) certification or at least 15 years’ experience in business process design
• Excellent written, verbal, and cross-cultural communication skills
• Demonstrated experience conducting engaging facilitation sessions virtually with small groups using collaborative tools and techniques
• Experience leading strategic innovation efforts within utilities preferred
• Familiarity with Design Thinking methodology (or a similar methodology) as it applies to the facilitation process. Proposals must include a detailed outline explaining how the preferred methodology would be applied.
• Familiarity with Agile methodology and nomenclature (or a similar methodology) as it applies to the facilitation process. Proposals must include a detailed outline explaining how the preferred methodology would be applied.
• Familiarity and understanding of applying Objective and Key Results (OKR) goal setting methodology (or a similar methodology) as it applies to the facilitation process. Proposals must include a detailed outline explaining how the preferred methodology would be applied.
• Familiarity and understanding of applying Adaptive Leadership (or a similar methodology) as it applies to the facilitation process. Proposals must include a detailed outline explaining how the preferred methodology would be applied.
• Support a culture of iterative thinking, continuous learning, and innovation

Language Specifications:

Training will be conducted in English for most of the utilities, and in Spanish for one of them. Therefore:

1. All proposals must show the ability to conduct training in Spanish (written and oral). If a proposal uses a team approach, not all members of the team are required to speak Spanish. However, the person conducting the training for the Spanish-speaking utility needs to be proficient in Spanish.

2. If a bidder does not have the needed competency in Spanish within their organization, they must clearly identify how they will conduct the training in Spanish by either hiring an interpreter or including one in their proposal as part of their team.

3. All costs associated with providing training and report delivery in Spanish must be a part of a proposal and included in the budget.

Schedule

The BIP will run for one year from the date the contract is signed. Pending budget and program needs, it may be extended for another year.

Reporting

The Facilitator will report to USEA.